Frequently asked questions
When will I recieve my hot tub after ordering/paying for it?
Due to current high demand, our current build and ship time is 4 weeks for Hot Tubs after we receive payment. There is a 2 to 8 business day transit time, so you would receive you order in 6 weeks maximum depending on your location relative to CA.
Why are your hot tubs thousands less than other brands/dealers?
You are truly buying factory direct from us. We take your order, send it to our manufacturing facility, then ship it out from our warehouse to you. We do not have any dealers, comission sellers or distributors.
How do you deliver my hot tub?
We ship out our hot tubs using a third party freight company. Once the freight company picks up your hot tub from our warehouse we will send you an email with the tracking information, owners manual, wiring diagrams, video links and other useful information so you can install your awesome new hot tub with ease.
How does the warranty for my hot tub in case of a problem?
There are many independent pool and spa repair persons allover the US that we work with. In the case of a problem we contact them and make sure they set up a service call with our Pacifica Hot Tub customer. We provide any parts required and pay for the labor charge directly to the service person.
What is the warranty on a Pacifica Hot Tub?
5 Years on Spa Shell Structure
What brand equipmet is on a Pacifica Hot Tub?
We use Balboa Controls, Heater and Pumps.
How well is a Pacifica Hot Tub built?
We do not cut any corners and only use quality components. No propietary parts (you can purchase them easily), 3/4" water hose is glued and clamped from every jet to each manifold, shell is thick and self sustainable, we use pressure treated lumber on the bottom of our hot structures, we use full 2x4s in order to allow more staples on each frame union (most hot tub companies use 2x2s or worse a metal structure), we sell large jets and not just large faced jets, spray foam insulation, etc. We basically do everything right focusing on the end user.
Can I pick up my hot tub from your warehouse? How much would I save?
Yes, you can. We have several shipping docks, forklifts and drivers available to help load you up. We recommend you pick up in a flat bed truck or trailer to make sure your awesome new hot tub arrives safely to your home. We will refund 10% of your total purchase one business day after you pick up.
What kind of foam insulation does Pacifica Hot Tubs use?
We use 2.0 lbs. Closed Cell Spray Foam insulation with R Value D. We can double foam your hot tub for an additional $200 if you would like. The standard foam will hold up over winter, even under snow.
Can you explain the LX options and features?
Del Ozone: https://www.c-m-p.com/spa-products/spa-sanitizers/del-ozone-spa/
Balboa Spa Touch 2T upgrade: http://www.balboawatergroup.com/SpaTouch2
Perimeter light package example: https://youtu.be/7Zvh_cvO37A